FREQUENTLY ASKED QUESTIONS

PRODUCTS

We are proud to say that absolutely no animal testing occurs at any level in the production of our products. We have taken great measures to make sure our laboratory and ingredient suppliers do not test on animals. We do not engage in third party-testing, and will never sell our products in countries where that is a requirement.

Absolutely. Every ingredient is safe for the more delicate and difficult facial skin, and will help build healthy, natural color. For a more subtle sun-kissed look, mix our products with your current facial moisturizer. 

You should see color develop within 4 - 6 hours. You can then reapply to deepen the color. For specific product related questions, please refer to the respective product page. 

Most products must contain a preservative to prevent contamination. This is especially important with water based formulas. In small amounts, specific preservatives are considered safe, and the risk to skin from using a contaminated product is considered far greater than using a small amount of a preservative. We choose to use a blend of Phenoxyethanol & Ethylhexylglycerin at the recommended use level of 1.0%. Ethylhexylglycerin is a skin conditioning ingredient that also has the power to enhance the Phenoxyethanol’s ability to keep the product free from bacteria. Both have extensively been proven effective and safe to use and will not irritate or sensitize skin.  That being said, we strive to be always be proactive in researching and discovering new ingredients as they become available.

All skin and body care products are required by law to have an expiration date. This ensures that a product will uphold its quality, performance and safety for consumer use within a given time period. Our products have a 2 year shelf life from the manufacturing date (printed on the back of every tube) and a 6 month period of use once opened. 

Almost all sunless tanning products contain fragrance, essential oils, drying alcohols, synthetic colors, silicones, parabens, & PEG’s - ingredients that do not play any role in the formula’s efficacy and have been proven to aggravate, sensitize and dry out skin. You will never see any of these ingredients in our products. Every product in our range is a skin friendly blend of the highest quality natural tanning actives with moisturizing powerhouses and vitamin rich ingredients. We strongly believe that nourishing and taking care of the skin results in the most natural looking and longest lasting color.

We recommend consulting with your doctor if you are pregnant and looking to use any product in our range.

Your tan should last you anywhere from 5 - 10 days. Several factors influence how long your color stays on your body - the quality of your self tanner, your preparation before application, your skin type, how often you shower, and how you care for your skin afterwards. You can find more detail on what you can do to prolong your color here.

United States Of America.

Contrary to popular belief, the synthetic dyes in self tanning products do not affect the resulting color. Their sole purpose is to show you where you have applied the product. There can be dozens of undisclosed, harmful chemicals in a single dye, and these chemicals can cause skin sensitivity, irritation and dryness. These dyes can also break down the tanning actives used, resulting in streaking and uneven fading.  For us, the cons simply outweigh the convenience of a guide.

DHA (Dihydroxyacetone) is naturally derived from sugar. The molecules in the sugar react with amino acids found in the top layer of the skin, and produce a browning effect. It has a long history of safe use when applied topically and does not pose any health risks to the skin.

Yes! For more information on our commitment to sustainability, please refer to our About Us page. 

ORDERS & PAYMENT

Email us at support@solbar.com and we will do everything we can to help!

Your credit card will be charged as soon as your order is processed.

Once your order is placed, you'll receive a confirmation email that includes your order number. Please allow approximately 1-2 business days for fulfillment and an additional delivery 2-6 business days for delivery depending on the delivery method chosen. Expedited orders must be placed by 10 a.m. PT to ship the same day and will be delivered 2 business days after fulfillment confirmation.

Please note: Expect longer fulfillment times during heavy volume periods such as a product launch or promotional period.

We currently accept Visa, MasterCard, American Express, Discover Card, and PayPal. When your credit card is authorized, funds are put on hold until the transaction is complete. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. Be sure to correctly spell city names and avoid using abbreviations, unless that's how it appears on your statement.

CONTACT US

Contact us at support@sol-bar.com. We would love to hear from you!